New Kingdom Healthcare Policies
We are a values-based clinic and we love our patients unconditionally. With that said, we are also a business so we’ve created a few policies that will allow us to sustain into the future.
Please call us with at least a 24-hour notice if you are unable to keep a scheduled appointment. We are paying our providers and our staff to be here for you, at the time you agreed to arrive. Patients who no-show (and do not call to inform us) will receive notification of our policy, and repeat occurrences will be asked to pay a “no-show fee” and may be asked to pay a non-refundable deposit on appointment times.
Patients with outstanding account balances will be offered an opportunity to work with our billing staff to become current on balances due. We are unable to provide care for patients who choose not to partner with us to resolve past-due balances.